Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at triedgevc@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In those cases, we will work with you to arrange the return at no additional cost.
Please do not send items back without first requesting a return. Items returned without prior authorization will not be accepted.
You can always contact us with any return questions at triedgevc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items that have been worn, washed, damaged after delivery, or returned without original tags may not be eligible for return.
Items marked Final Sale are not eligible for return or exchange.
Please contact us at triedgevc@gmail.com if you have questions about whether an item is eligible for return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at triedgevc@gmail.com.